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• What is Pioneer Hospital?

  Pioneer Hospital is a private entity founded by Pioneer Health Foundation in 2011.

• Where is Pioneer Hopital Located?

  Pioneer Hospital main Head Quarter is Located in Arua City Behind Uganda Post Office along Mvara Road.

• How Many Branches for Pioneer Hospital are there?

  Currently Pioneer Hospital has Four(4) branches namely: Arua-City Branch, Ediofe Branch, Koboko Branch and Nebbi Branch.

• Do you have maternity packages for both normal delivery and ceasarean section?

  Yes, we have maternity packages for both normal delivery and Ceasarean section. Rates differ depending on whether you shall be seeing an In-house Specialist doctor or Consultant doctor. Please note, rates for cash paying clients differ from those of insurance clients, whose rates are generally discounted.
  To receive information on our delivery rates, please contact customercare@phf.co.ug. You shall receive a response within 48 hours.

• What is the difference between an In-house Specialist and a Consultant?

  Consultants and Specialists are both doctors who are specialized in the same field. Consultants are more seasoned than specialists, however both are very well qualified. Some specialists are also employed by the hospital, whereas consultants are self-employed doctors. Consultant doctors, due to their extensive years of experience, will therefore typically charge different rates from specialists doctors.

• How long does the discharge process take and why?

  The discharge process takes on average two (2) hours. After the doctor has discharged the patient, the file is then reviewed by the nursing staff, pharmacy, lab and any other service centre, and eventually by the billing staff to ensure all services have been captured from the file. At the end of this process, a final bill is presented to the patient for payment after which they are free to leave. The nursing staff always provide medication on ward.
  For patients who are under insurance, a final bill is then sent to the insurance company prior to you leaving the hospital and a guarantee of payment is sent in relation to the final bill. It should be noted that in some instances, insurance companies will take some time to send through this guarantee of payment thus causing further delay to the patient.

• What are the visiting hours?

  Visiting hours are: 6:00AM-8:00AM, 12NOON – 2:00PM, and 6:00PM-8:00PM.